just redirected me to support, and refuse a refund. I paid for a product which I did not recieve (a working licence). I don't believe I am the only person who is experiencing this problem or the lackluster support. Then I emailed support again to which they told me I should DO EXACTLY WHAT I DID BEFORE WHICH DID NOT WORK. Clearly, there is something horribly wrong with the program that direly requires an update.Įven someone with the most basic experience with computing could conclude from this screenshot which I emailed to support that the product is DEFECTIVE. Two reboots later it appeared Avast had accepted my licence file, but decided that it had EXPIRED despite the fact it was brand new. So I tried removing avast with AswClear and reinstalling (a second time). So I contacted support and they sent me answers out of the sites FAQ. I immediately found a thread which had no helpful answers and a few others experiencing this problem and it said to contact support. There were no answers at all on this issue with any help on the sites FAQ. Upon downloading the product I have found it will not accept my license, though the program doesn't state a reason as to why it failed. Upon the purchase I received a licence file from along with a link to download the product. I purchased Avast 5.0 Internet Security because I really liked the free product.

Licence avast internet security